Login and Password Management

Securely accessing your Aswaq Online account and managing your login credentials is essential for maintaining the security of your personal information and listings.

Logging Into Your Account

Standard Login Methods

You can log into your Aswaq Online account using any of the following methods:

1. Email and Password:

   • Enter the email address you used during registration
   • Enter your password
   • Click "Login"

2. Google Account:

   • Click the "Continue with Google" button
   • Select your Google account (if prompted)
   • Follow the on-screen instructions

3. Phone Number and OTP (if enabled):

   • Click "Login with Phone"
   • Enter your registered phone number
   • Receive and enter the one-time password (OTP)

Login Troubleshooting

If you're having trouble logging in, try these solutions:

• Incorrect password: Use the "Forgot Password" option to reset it
• Account not found: Verify you're using the correct email address or phone number
• Locked account: Wait 30 minutes after multiple failed login attempts or contact support
• Browser issues: Clear your browser cache and cookies, or try a different browser

Password Management

Creating a Strong Password

For optimal security, your password should:

• Be at least 8 characters long
• Include uppercase and lowercase letters
• Include numbers
• Include special characters (e.g., !@#$%^&*)
• Not contain easily guessable information (name, birthdate, etc.)
• Not be reused from other websites

Changing Your Password

1. Log in to your Aswaq Online account
2. Go to "Account Settings" or "Profile"
3. Select "Security" or "Change Password"
4. Enter your current password
5. Enter and confirm your new password
6. Click "Save" or "Update Password"

It's recommended to change your password every 3-6 months for optimal security.

Forgotten Password Recovery

If you forget your password, you can reset it by following these steps:

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for the password reset link
4. Click the link and follow the instructions to create a new password
5. Use your new password to log in

The password reset link expires after 24 hours for security reasons.

Two-Factor Authentication (2FA)

Enabling 2FA

For additional account security, we recommend enabling two-factor authentication:

1. Log in to your account
2. Go to "Account Settings" > "Security"
3. Select "Two-Factor Authentication"
4. Choose your preferred 2FA method:
   • SMS (text message)
   • Authentication app (like Google Authenticator or Authy)
5. Follow the setup instructions for your chosen method
6. Save your backup codes in a secure location

Using 2FA When Logging In

Once 2FA is enabled:

1. Enter your email and password as usual
2. You'll be prompted for your second authentication factor:
   • Enter the code sent to your phone (SMS method)
   • Enter the code from your authentication app
3. After successful verification, you'll be logged in

Backup Options

If you lose access to your 2FA device:

• Use one of your backup codes (provided during setup)
• Contact our support team with proof of identity
• Verify your identity through alternative methods

Session Management

Active Sessions

You can view and manage your active login sessions:

1. Go to "Account Settings" > "Security"
2. Select "Active Sessions" or "Logged-in Devices"
3. Review all devices currently logged into your account
4. Click "Sign Out" next to any session you want to terminate
5. Use "Sign Out All Other Devices" to log out everywhere except your current device

Automatic Logout

For security, your session will automatically expire after 30 minutes of inactivity. You'll need to log in again to continue using Aswaq Online.

Account Security Tips

• Never share your password with anyone
• Don't use the same password across multiple websites
• Log out when using shared or public computers
• Regularly check your account for any suspicious activity
• Enable notifications for login attempts from new devices
• Update your contact information promptly if it changes

Frequently Asked Questions

Q: How many failed login attempts are allowed before my account is locked?
A: After 5 consecutive failed attempts, your account will be temporarily locked for 30 minutes.

Q: Can I change my email address used for login?
A: Yes, through "Account Settings" > "Personal Information", but you'll need to verify the new email.

Q: What should I do if I suspect someone has accessed my account?
A: Immediately change your password and enable 2FA if not already active. Review your account activity and contact our support team.

Q: How secure is my password on Aswaq Online?
A: Your password is encrypted and never stored in plain text. Even our staff cannot see your actual password.

Q: Can I use my phone number instead of email to log in?
A: Yes, if you've verified your phone number, you can log in using the phone login option.

Need More Help?

If you're experiencing issues with logging in or password management, please contact our support team or visit our Help Center for more assistance.